Return & Exchange Policy
The company accepts returns and exchanges under the following conditions;
Merchandise purchased from Mo Geneva must be returned or exchanged within 30 days. It must be presented in its original packaging and accompanied by the appropriate sales slip. However, you will lose 20% of the product’s price as well as the delivery cost, unless we accidentally sent you a product different from the one you ordered.
If the period of the exchange happened within the first year period, it will lose 25% as well as the delivery cost.
If the exchange exceeded one year, the item will lose value depending on its condition.
In case of return, the purchased item must come with its sales slip and package. It should also look original with no signs of wear or engraving, or else it cannot be returned or exchanged.
* Please note that items will be inspected and evaluated before any purchase or exchange.
 
Cancellations
If you wish to cancel an order, please email us immediately at estore@mogeneva.com in order to cancel the purchase process. In case the order has already been dispatched, we will be unable to redirect it, therefore you’ll have to check the “Return & Exchange Policy” to know the conditions.
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